Patient Service Representative

Location: York, PA
Company: Patient First Pennsylvania Medical Group
Industry: Customer Services
Job Type: Full Time
Posted: 6 days ago
The responsibilities of this job include, but are not limited to, the following:Helping patients who require assistance while using the kiosk.Taking patients in need of emergency assistance directly to the treatment area to be registered and evaluated by a Physician or Extender;Respectfully handling Physician and Nurse requests in a timely manner;Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness;Verifying all patient demographic, health, pharmacy, and insurance information;Communicating information about Patient First's billing policies, including insurable and non-insurable charges, as needed;Thoroughly answering questions the patient may have concerning his or her bill and insurance coverage.

;Referring billing questions to the appropriate parties as needed;Collecting money and issuing receipts for a patient's visit, diagnostic studies, and supplies as prompted by the electronic medical record system;Discharging the patient and completing his or her visit by processing incurred charges;Completing all cash management duties to include counting and accounting for money collected at the end of the shift;Obtaining change for the front office, supplies, or other materials as directed by the Patient Service Coordinator (PSC), Direct of Medical Support (DMS), or Charge Nurse;Printing itemized statements as requested;Receiving, sending, and distributing correspondence as directed;Filing and scanning medical documents and office forms as directed;Completing assigned checklists and Policy Manager tasks within the assigned shift;Answering all incoming calls and distributing messages to proper personnel;Assisting with other assignments delegated by the PSC;Demonstrating an efficient understanding of the electronic medical record system;Receiving, moving, and stocking ordered supplies;Cleaning work area and other maintenance assignments as directed;Verifying daily reports are run at the end of the day;Attending staff meetings as scheduled by the PSC or DMS;Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations);Operating, using, and maintaining medical and office equipment as trained;Participating in maintenance assignments when necessary and as directed;Fostering teamwork and ensuring a positive and professional atmosphere;Providing positive, warm, and friendly service in all interactions;Adhering to all established policies and procedures;Completing other duties as directed.Minimum education and professional requirements include, but are not limited to, the following:Must be 18 years of age or older;Basic typing skills;High school graduate or equivalent;Minimum one year of clerical experience preferred;Ability to hear pages, bells, and the phone system;Ability to sit, stand, and walk for up to 7 hours at a time;Ability to lift up to 25 pounds;Excellent visual, verbal, written, and typed communication skills;Ability to prioritize and deal with numerous tasks simultaneously;Willing to work at any center due to a staffing issue, center emergency, or a reduction of work..


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