Manager, Business Operations

Location: Reno, NV
Company: Coupa Software
Industry: IT
Job Type: Full Time
Posted: 4 days ago
Coupa Software (NASDAQ: COUP), a leader in business spend management (BSM), has been certified as a "Great Place to Work" by the Great Place to Work organization. We deliver "Value as a Service" by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability.

Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control over how companies spend money. Customers - small, medium and large - have used the Coupa platform to bring billions of dollars in cumulative spend under management. Learn more at

Read more on the Coupa Blog or follow @Coupa on Twitter. Do you want to work for Coupa Software, the world's leading provider of cloud-based spend management solutions? We're a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we're building a great company that is laser focused on three core values: 1.

Ensure Customer Success - Obsessive and unwavering commitment to making customers successful. 2. Focus On Results - Relentless focus on delivering results through innovation and a bias for action. 3. Strive For Excellence - Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

As the Manager, Business Operations you will join a growing cross-functional Operations team that leads high-impact projects to support Coupa's growth. Your primary focus will be supporting the order management, CPQ process, and customer entitlements using Salesforce. In this role, you will be supporting a global team in multiple time zones and be accountable to our internal SLAs for customer provisioning and opportunity contracting.

You will also be supporting the alignment of all Coupa acquisitions into the existing Coupa process for Order Management. The ideal candidate is someone who has a passion for ensuring an accurate and aligned process, will be able to support the CVM and Sales teams with contract and entitlement questions, and effectively maintain the accuracy of our global customer entitlement records. Responsibilities:. Own overall order management process ensuring accuracy and compliance for all closed/won opportunities on a monthly basis.

Support global team who will drive day-to-day transactional tasks for order management. Maintain contract and subscriptions records for all active customer accounts ensuring accuracy and completeness. Support acquisition/integrations for provisioning, CPQ/entitlement tracking, and overall order management process.

Support "ad hoc" operations related projects as deemed necessary by supporting Director/operations team. Partner with Deal Desk and Business Application team on future improvements to the provisioning and CPQ process Qualifications:. 5+ years experience in business operations.

Ability to think outside the box, with a keen focus on operational efficiency..

Experience with standard software tools (Salesforce, Google Suite, CPQ tools, etc.)..

Highly productive and proactive with minimal oversight..

Project management experience in Business Operations a plus..

Exceptional analytical and quantitative skills..

Ability to communicate effectively between all levels within the organization..

Hands-on: willingness to roll up your sleeves on all projects regardless of scope. At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of today's dynamic businesses. It's our people who make it happen, and we strive to attract and retain the best in every discipline.

We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, retirement and savings plans with employer match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunches And much more! As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion. Please be advised, inquiries or resumes from recruiters will not be accepted..

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