*$3,000 SIGN ON BONUS*

Position Summary

LPN/Triage provides direct support for incoming patient calls with a variety of orthopaedic specific questions and needs. In collaboration with the RN and/or provider, utilizes their clinical decision making skills efficiently and uses strong customer service skills. Responsible for ensuring the appropriate information is related to patients, families, providers, and other applicable entities.

Essential Job Functions/Accountabilities

LPN/Triage answers referred incoming calls promptly; Redirects calls for advice from a provider and appointment booking when necessary; in collaboration with the RN and/or provider determines the urgency of the patient request.

Under the direction of the RN and/or provider, handles patient advice calls, discusses test results, answers patient's questions, provide instruction and patient education; Provides patient education on provider plan of care; Uses good judgment when giving advice to patients. LPN/Triage enters E-scribe prescriptions for providers to sign; Phones in prescriptions and documents per physician order in patient chart; Handles prescription prior authorizations.

LPN/Triage documents phone note on each patient call and holds document to provider; Records accurate, concise, legible documentation pertaining to the patient history and phone conversation. Assists other staff as needed; Demonstrates skill in working with others and getting their cooperation; LPN/Triage delegates work in an effective manner and provides the necessary leadership to ensure work results.

LPN/Triage develops and maintains open, honest, and mutually beneficial relationships with their manager and departments to which he/she is providing services; Maintains flexibility with new ideas and improvements; creates ways to implement. Provides back-up coverage for staff and manager; assists in daily office routine when needed in other areas. LPN/Triage attends in-services and departmental meetings.

All other duties not specifically assigned.

Position Requirements

Education: High School diploma or GED required. Graduate of a school of practical nursing.

Experience: Minimum three (3) years as a Licensed Practical Nurse with competence in all aspects of nursing care and independent decision making; telephone triage, emergency medicine, orthopaedics adult/pediatric ambulatory care, home health care, or ICU preferred.

Technical Skills: Skills required: Current clinical proficiency; excellent clinical skills, organizational and prioritization; communication, critical thinking and problem solving and basic computer skills.

Certifications/Licenses/Registrations: Current license to practice practical nursing in the state of Ohio. BLS required within 3 months of hire.

Schedule: Monday-Friday; 8AM-5PM

Status: Full-Time 40 hours per week

At Crystal Clinic Orthopaedic Center, we embrace a people-first culture where we put patients at the center of everything we do, as we empower our healthcare professionals in the delivery of compassionate, nationally-renowned care.

Are you a new graduate looking to begin your career or an experienced professional looking for an invigorating environment? Consider joining our 5-star team at the Crystal Clinic Orthopedic Center. Our healthcare professionals are dedicated to the specialized care of orthopedic and plastic/reconstructive conditions. More than 50 board-certified orthopedic and plastic/reconstructive physicians provide care at two surgical locations and 18 outpatient clinics in Northeast Ohio. We provide onsite physical and occupational therapy and have high-level imaging services, such as MRI, extremity MRI and bone density scans.

Benefits

Employees may elect to participate in a variety benefit programs. Eligibility to participate will require the fulfillment of applicable waiting periods and satisfaction of eligibility requirements.

Medical
Dental
Vision
Life Insurance (100% Employer paid)
Short & Long Term Disability (100% Employer paid)
Flexible Spending Account
Health Savings Account
401(k)
PTO
Tuition Reimbursement Program
Wellness Program
Employee Assistance Program